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Frequently Asked Questions



Q: What is the LaLaLounger?
A:
The LaLaLounger is a unique children’s floor cushion designed to allow parents hands free time while provided the baby with a soft cozy environment right next to them. Parents can use the LaLaLounger to the rest the baby while preparing meals, doing chores or just sitting down to relax. During bathtime, it’s a safe place to rest your baby or toddler to dry him/her off with a towel. The LaLaLounger is one of those revolutions that your best friend and sister will say “I wish I had a LaLaLounger when my children were born.” Choose from three different styles:
  • Naked LaLaLounger: Neutral color only
  • Embroidered LaLaLounger: Made from your choice of fabric
  • Custom LaLaLounger: Send us your own fabric for a custom-made LaLalounger
  • Slipcovers: Purchase one to protect the LaLaLounger and easily cleanable. Slipcovers can also be monogrammed


Q: Is the LaLaLounger for All ages?
A:
Yes! It’s a safe portable place for children to rest, play and exercise from birth to toddler and even beyond! Rest your newborn in it while doing chores, and then once the baby is sitting up, it’s a perfect place for him/her to play with toys. It’s a great place for a toddler to nap too. Plus older children can use it while reading, resting or watching TV.


Q: Is the LaLaLounger Portable
A:
Yes! The LaLaLounger is lightweight with a sturdy handle, making it easy to move from room to room or up and down stairs AND all the time you can be holding your little one in your other hand. Whether you are going from the den to the kitchen or a trip to Grandma’s house, the LaLaLounger is convenient and portable


Q: How do I clean the LaLaLounger?
A:
The LaLaLounger should be spot cleaned with mild soap and water.  The slipcover can be machine washed cold cycle and hang dry only.


Q: Should the LaLaLounger be used on any other surface other than the floor?
A:
When using the product for playing, exercising, or propping the LaLaLounger not be used on an elevated surface.  Use only on the floor and only use on carpeted areas once child is active or mobile.


Q: How long will the LaLaLounger last?
A:
The LaLaLounger is made to last several years with proper care. To protect it from allergens, dust mites and drool, we recommend purchasing a slipcover. The LaLaLounger should be spot cleaned with mild soap and water.  The slipcover can be machine washed cold cycle and hang dry only.


Q: Is the LaLaLounger made in the US?
A:
Yes! The LaLaLounger is made in Archdale, North Carolina.


Q: What are the dimensions of the LaLaLounger?
A:
The LaLaLounger is 35 inches x 35 inches x 8 inches. The product is protected by US Patent #D503,063.


Q: What materials are used to make the LaLaLouger?
A:
The LaLaLounger is filled with 100% polyester fiber filling and the cover is made of 100% cotton.


Q: Is the LaLaLounger safe for Children?
A:
The LaLaLounger meets the standards set forth in the State of California Home Furnishings Act, Bulletin 117, Section E & Section C.


Q: Does the LaLaLounger contain flame retardants
A:
The State of California has the strictest standards for products containing filling materials which must meet certain flammability standards. The LaLaLounger is manufactured to meet the standards set forth in the State of California Home Furnishings Act, Bulletin 117, Section E & Section C.
The LaLaLounger ‘s and slipcover’s fabric and filling meet the requirements without the addition of flame retardant chemicals.


Q: Is it safe for a baby to sleep on the LaLaLounger?
A:
As with any product being used by a baby please exercise caution with each use. NEVER allow a baby to lie face down or go to sleep on this product. Only use on the floor. Do not use on elevated surfaces. Do not leave child unattended. Child should always be supervised by an adult when using this product. Do not use near open flames or burning cigarettes. To prevent asphyxia, always keep a baby’s airway open at all times.  Do not allow a baby to be curled up in the center of the LaLaLounger or be propped up too high in order to ensure proper breathing for the baby. Do not use in crib, cradle, bassinet, playpen, play yard or bed. And never use as a carrier or lift while child is seated.


Q: Do we ship to Canada/International/APO/FPO address?
A:
We are happy to ship the LaLaLounger throughout the United States, as well as APO and FPO addresses. However, we are unable to ship to any P.O. Boxes, so please be sure to provide a residential or business address.


Q: Am I able to return purchased products?
A:

We stand behind all of our products at LaLaLounger.  If you receive a damaged or defective product directly from us, you may return it for a full refund back to the credit or debit card used to make the purchase or exchange of product within 30 days of receipt of purchase.  If you decide you do not want the product, and it is not damaged or defective, you will have to pay the cost of the return shipping. All return must be unused, in the original packaging, from a smoke-free environment and have all applicable tags still attached. Please see our return policy at www.lalalounger.com/return-policy for detailed directions.



Q: Am I able to return personalized product?
A:
We cannot accept any personalized products such as monogramming for a refund.  If you are unhappy with a personalized product, we can exchange the product or we can offer you a store credit. Please see our return policy at www.lalalounger.com/return-policy for detailed directions.


Q: Does LaLaLounger send confirmation and shipping emails?
A:
Yes, you will receive a confirmation email immediately upon receipt of your order. Once your order is shipped, you will receive a second email with tracking details.


Q: What forms of payment do you accept?
A:
We accept Visa, Mastercard, American Express and Discover. Currently, we do not accept any personal checks.


Q: Is the LaLaLounger site secure?
A:
This site has security measures in place to protect against the misuse, loss, and alteration of the information that is given to us by our customers. We have an SSL (Secure Sockets Layer) connection to the area where we ask you for such necessary information as name, address, credit card number, etc.